Amazon Web Services

Your digital transformation journey





AWS CHanges the

Customer experience

VT.Team's journey with AWS and Amazon Connect started in 2019 and quickly became a platform that we knew would transform our customer's ability to provide amazing customer experiences.

a companion tool for amazon connect

Providing business users on Amazon Connect the tools they need to manage their Connect contact center.

Offering the ability to change Prompts, Holidays, SMS templates, Block Lists, Callbacks and more.

Our advanced modules include Campaign Management and Quality of Service (QOS) reporting.

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Need to transcribe?

Start your journey here by using a simple budgeting tool for Amazon Connect

Most customers cringe at the idea of migrating their legacy call center announcements, we have you covered. Upload your announcements to tsb and we can transcribe those announcements using Amazon Transcribe

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Get proactive, test your IVR

Place test calls on a scheduled basis to an IVR and interact with it via DTMF or speech (using TTS).Email notifications when an expected response is not received on test calls. Use for testing a newIVR before launch; use every day to verify all your IVRs.

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Want to find out more about how we can help you migrate to Amazon Connect?

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