Managed Services

Critical system monitoring and support with white glove service



Managed Services




Contact Centers are often the primary point of contact for your customers and must be always available, always functional and act as a catalyst to grow your brand. Partnering with VT Team means gaining a reliable ally who is committed to your success, ensuring that your technology needs are met with the highest standards of excellence and customer service.


Use advanced monitoring tools tailored for your environment, we monitor your environment 24x7x365


Certified technical resources working together for quick and accurate resolution with frequent communication updates.


We offer full MACD services, allowing end users to directly reach our Service Desk for move, adds and changes.

What we do

Our Managed Services team operates 24/7/365

  • Improve business agility and resiliency
  • Real-time visibility and minimized downtime
  • Improved stability, reduced risks and costs to business operations
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How we do it

At VT Team, we bring passion and experience to building great Customer Experiences. As certified a Amazon Connect Service Delivery Partner, AWS recognize our excellence in this field, similarly Zoom recognize our competencies with Zoom Phone and Zoom CX.

  • Incident and Problem Management
  • Availability and Capacity Planning
  • Aggressive SLAs and adherence
  • Commitment to standards-based processes
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